At Cool Market, we are committed to delivering your orders promptly and efficiently. Please review our Shipping Policy to understand how we handle shipments.
1. Shipping Locations
We currently ship within India.
International shipping is not available at this time.
2. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Time & Methods
Estimated delivery times vary based on location and selected shipping method:
Standard Shipping: 5-7 working days
Express Shipping: 3-5 working days
Delays due to unforeseen circumstances (e.g., weather, customs, carrier delays) are beyond our control.
4. Shipping Charges
Shipping fees are calculated at checkout based on the delivery location and shipping method.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your order using the provided link.
6. Incorrect Address & Non-Delivery
Customers are responsible for providing an accurate shipping address.
If a package is returned due to an incorrect address, additional shipping charges may apply for re-delivery.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us at info@coolmarket.in immediately.
We will work with the carrier to resolve the issue as quickly as possible.
8. Contact Us
For any shipping-related inquiries, contact us at: Email: info@coolmarket.in Phone: +91 78387 67686 Address: B11/84 B, DDA FLATS, INDERLOK, DELHI-110035