At Cool Market, we are committed to delivering your orders promptly and efficiently. Please review our Shipping Policy to understand how we handle shipments.

1. Shipping Locations

  • We currently ship within India.

  • International shipping is not available at this time.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Time & Methods

  • Estimated delivery times vary based on location and selected shipping method:

    • Standard Shipping: 5-7 working days

    • Express Shipping: 3-5 working days

  • Delays due to unforeseen circumstances (e.g., weather, customs, carrier delays) are beyond our control.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on the delivery location and shipping method.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order using the provided link.

6. Incorrect Address & Non-Delivery

  • Customers are responsible for providing an accurate shipping address.

  • If a package is returned due to an incorrect address, additional shipping charges may apply for re-delivery.

7. Lost or Damaged Packages

  • If your package is lost or damaged in transit, please contact us at info@coolmarket.in immediately.

  • We will work with the carrier to resolve the issue as quickly as possible.

8. Contact Us

For any shipping-related inquiries, contact us at: Email: info@coolmarket.in Phone: +91 78387 67686 Address: B11/84 B, DDA FLATS, INDERLOK, DELHI-110035