At Cool Market, we strive to provide the best quality products and customer service. If you are not completely satisfied with your purchase, we offer a refund policy under the following conditions:
1. Eligibility for Refund
You may request a refund if:
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The product is defective or damaged upon arrival
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The wrong item was shipped
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The product does not match the description on our website
2. Refund Process
To request a refund, please follow these steps:
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Contact our customer support at info@coolmarket.in within 7 days of receiving your order.
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Provide your order number and a clear photo of the damaged or incorrect product.
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Once your request is approved, we will initiate the refund to your original payment method.
3. Non-Refundable Items
We do not offer refunds on:
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Used or damaged products (not due to our fault)
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Customized or personalized items
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Products purchased during special sales or promotions (unless defective)
4. Refund Timeline
Once approved, refunds will be processed within 5-10 business days. Processing times may vary depending on your payment provider.
5. Exchanges
If you prefer an exchange instead of a refund, we can replace your product with the same or similar item, subject to availability.
6. Shipping Costs
Shipping costs for returning non-defective items will be the customer’s responsibility. We will cover return shipping costs for defective or incorrect products.
7. Contact Us
For any refund-related inquiries, contact us at: Email: info@coolmarket.in Phone: +91 78387 67686 Address: B11/84 B, DDA FLATS, INDERLOK, DELHI-110035